Elegant themes is different because it’s just one developer, as far as I know. They are extremely popular, and there stuff is gorgeous-looking, and mostly excellent quality. But when you’ve tested as many themes, frameworks, and companies as I have, you see the flaws, too.

Finally, one should be aware that for any tech support issue, you’re more likely to see complaints than praise, because people that are happy don’t typically speak up. So my view doesn’t necessarily reflect the majority of customers, but I thought it would be worthwhile to give a mild warning about Elegant’s support. It’s OK, but not as good as many other firms.

The red flags are typically that 1. the templates are hard to load, or have lacking codes, or they didn’t get it to a number of other things and 2.) the support “team” is horrible, if you get any support that is actually not first grade responses or who actually understand what you are asking, in other words tech questions from techie buyers are hard for support to understand and respond to appropriately, and 3). they don’t speak english and you cannot communicate with anyone but by email and no location is posted anywhere on the site – because they are overseas somewhere hiding out, it seems.

I have found that complaints have been made most profoundly by template buyers who are newbies at coding for websites but also by techie’s who know code and actually blow the whistle that these templates seem bogus and also having problems with support issues. I have read that templatemonster and their other associated or unassociated many other similar sites have taken templates, tweeked them and are selling them as their own template work.

My guess is that some unscrupulous people are praying on those of us looking for legitimate website templates, whether they are frauds, schemes or otherwise. The MO is the same at each template site though and all the red flags are raised. It’s a shame because trying to find out who of them are actually legit is hard to tell without a lot of legwork and honestly I have just come across a few. If you did a little legwork on what I am telling you about here, you will see what I am talking about.

If I were a website savvy person I would post a site like you have but have more info to warn others about the trappings of website template sites. Stay away from them. If you notice there are a weird number of Nick Roach or Elegant themes support sites totally promoting his site/work. Every now and then you see a few bad remarks then bombarded by tons of others saying how great they are. The poster icon pics always look fake somehow almost as if they were made up or something. It just doesn’t feel right. I hope that you will see what I mean. Otherwise, I’m with you….you weren’t imagining bad things, you were right on!

It’s a little possible to tell if someone is a classical player from just a photo! Classical people tend to pluck near the soundhole for a very warm tone, and flamencos go near the bridge for a brighter sound, and as I’ve stated, the guitar structures may emphasize either of those extremes. That’s a gross generalization – either stylist might move around for changing tone. But take a look around – I think it holds true most of the time.

Sometimes support are so behind I end up figuring problems myself. Yes it’s managed support but after a while you get to know how to do things and it’s easier then sitting… Waiting… Wondering!

It seems obvious to me from all posts here that they’ve cut down in their staff. I see fewer of the variety of old staff reply and a small selection of staff now seem to be behind the screen at LW.

Their new smart servers are fast, however. So the product seems fine VPS wise. But the decline on response time and quality of support is really off putting after being with the company for three + years.